Firstly, we wanted to extend a big thank you to all our extraordinary customers for their patience while we, like you, recovered from Hurricane Beryl.
We now have power and are back to our regular hours: Monday - Friday: 8 AM - 6 PM Saturday: 9 AM - 5 PM If there's anything we can assist you with, please call us at 713-665-4441, message us at 832-780-5955, or email us at [email protected]. We look forward to hearing from you! The Sweetwater Team
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Our office and retail store are currently experiencing a power outage. Office staff are working remotely with limited communication capabilities, including no access to email.
During this time, we remain accessible by phone from 8 AM to 5 PM on weekdays at 713-665-4441, and through our text messaging service at 832-780-5955 during the same hours. To ensure prompt communication, we kindly request that instead of leaving a voicemail, you either call us back during business hours or send us a message. Any messages received after hours will be responded to on the next business day. Our retail store hours are adjusted to 8 AM to 1 PM on weekdays until power is restored, and from 9 AM to 12 PM on Saturdays. We appreciate your continued patience and understanding during this time. Thank You For Your Patience The Sweetwater Pool & Patio family would like to take a moment to tell you that we are happy that you and your families made it safely through Hurricane Beryl.
Our office staff is working remotely with limited communication capabilities. Crews are backlogged, not only clearing hurricane debris, but also 1 day behind having missed Monday service due to Beryl. All cleaning and repair technicians are out working. Please be patient as your technician will eventually service your pool. In the meantime, please remove as much foliage out of the pool as possible. Your technician will not be able to clear out large debris from the pool, but will clear out small debris and service the pool as he is able. Even if you are still without power it is important that your technician has access in order to shock, clean out small debris and assess for any possible damage. We are monitoring our text messaging service (832-780-5955) and are able to receive phone calls (713-665-4441) through our phone app. At this time we are unable to access our email. |
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